Privacybeleid

Privacy Policy

Last updated: April 24, 2026

Lensio operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Lensio is Powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and that you understand how your data is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact information, including your name, address, billing address, delivery address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers, payment card details, financial account information, transaction data, payment method, payment confirmation, and other payment-related details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction data, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you include in messages to us, such as customer support inquiries.
• Device data, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about your interactions with the Services, such as how and when you access or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to facilitate certain technologies and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to deliver the Services, including to fulfill our agreement with you, process payments, handle orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to submit reviews, and create a personalized shopping experience, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, SMS, or post, and to display online advertisements for our products or Services on our platform and other websites, including based on items you have previously purchased or added to your cart.
• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to your inquiries, deliver effective Services, and maintain our business relationship with you.
• Legal purposes. We use your personal information to comply with applicable laws, respond to valid legal processes including requests from law enforcement or government authorities, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to deliver marketing services and advertise to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements.
• When you instruct us, request, or otherwise consent to us sharing certain information with third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. Additionally, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify directly. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. For more information about how Shopify uses your personal information and the rights available to you, please visit the Shopify Customer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including on third-party social networking platforms, may also be viewed by other users of the Services or those platforms without restriction on its use by us or any third party. Our inclusion of such links does not imply endorsement of the content on those platforms or of their owners or operators, except as stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of access/knowledge. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may also exercise the following rights:

• Objection to and restriction of processing. You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.
• Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and the rights available to you, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. Where permitted by law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of your authorization and may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us at the details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of the relevant data protection supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

Where we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the Standard Contractual Clauses approved by the European Commission, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is being transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@lensio.eu. For the purposes of applicable data protection law, we are the data controller of your personal information